SCMH E-NEWS Q4 2017

SCMH Gifts CHOC Kids with Toys The senior management team of Southern California Material Handling headed by COO Mike Wolfe raised funds all year long to donate toys to the Children’s Hospital of Orange County (CHOC). On December 16, 2017, Mike dropped off the toys to help bring some cheer to children who are confined at CHOC. For the fourth consecutive year, SCMH in behalf of its employees, delivered age-appropriate toys as prescribed by CHOC to infants, toddlers, school-aged children, and teens who are challenged with life-threatening illnesses. Why Customers Choose SCMH to Help Them with Uptime 29 November 2017 customers stop by the Whittier branch of Southern California Material Handling to share thoughts on their partnership with SCMH. Click on each customer to see what they say. Carlos Mendoza of Jones Lumber took a tour of the SCMH facility with Carlos Cauton, SCMH parts and service representative. Michael Setka, Sr. of Rinchem said that having qualified technicians was what made him try the forklift services of SCMH. “The techs we used to work with did not know what they were doing. SCMH techs certainly have the qualifications and so we switched. We’re very happy we did.” “Great quality, great service, great people to work with.” Joe Luna of Shell Lubricants shared that they couldn’t be happier with the service they get from SCMH. Arnel Agustin of Goodwill of Orange County admitted they have tried other equipment but ended up coming back to SCMH for Caterpillar Lift Trucks. “We’ve tried Toyota and other brands, but I find that the Caterpillar equipment just runs forever. It doesn’t matter how bad we beat it up, and we do beat it up—it’s a great thing that we can trust the SCMH parts people, the mechanics, and Aaron our account rep.” After a brief chat, representatives from Shell Lubricants, Rinchem, Jones Lumber, and Goodwill of Orange County were presented with certificates of appreciation for their long-standing business relationship with SCMH. SCMH Celebrates Holidays Over  Lunch With less fanfare and more camaraderie, SCMH employees took time to enjoy each other’s company on December 14, 2017 at their Whittier branch. Laughter and cheer during the simple celebration was a good reminder of the true essence of the Season of hope—faith, family, and friendship. COO Mike Wolfe concluded with words of gratitude “Thank you for another year. I am grateful for each and every one of you.” SCMH: Guaranteeing Your Uptime Southern California Material Handling understands the inconvenience and costs that comes with downtime. That's why for over 75 years, it has always been focused on contributing to its customers success by delivering its uptime guaranteed promise. Watch how we've helped many customers like you, get the job done efficiently.

Equipment Spotlight Mitsubishi FGC25N  IC Pneumatic or Cushion Tire POWERFUL EFFICIENCY. QUALITY COMPONENTS AND EASY MAINTENANCE MEAN INCREASED UPTIME. For a limited time take advantage of the "Make Your Move" promo to avail of this Mitsubishi Forklift Truck. Lease for $299 a month for 36 months 5,000 lb. capacity. Click here for promo details. Deals & Promos Lease or buy a Jungheinrich 3-wheel lift truck at $295/month of 64 months or get $1,000 off your purchase. The Jungheinrich EJE120 3-Year Battery Power Guarantee Mitsubishi "Make Your Move" Lease Special CAT Pallet Truck Special: $269 each when you buy three or more 2000-Hour Service Special at only $950 + Get 10% OFF Parts Two Shifts One Charge Guaranteed or We Buy You a New Battery Resources for Download Complete Lift Truck Services Battery Services & Packages Rental Rate Sheet

In this issue of the SCMH Tech, read all about Jesse's 11-year story as a journeyman and how he leverages learning to guarantee his customers' uptime.

On-the-dot, a very composed Jesse walked into our interview. While you can tell he was anxious to get his hands on today’s scheduled lift trucks, he patiently and pleasantly told the beginnings of his career at SCMH…and much more.

11 Years Ago
Jesse joined SCMH as an apprentice technician in November of 2006. Armed with experience from the automotive industry and from working as an overall technician and in charge of facility upkeep, Jesse easily bridges customers’ needs with the services SCMH readily provides. “Having been on the customer side, I understand the level of urgency our customers have. If they are down one truck, even just for a single day, I know the burden can be costly. They may need to extend hours of warehouse operations, put in extra man hours, and pay for rental.” That’s why Jesse’s main goal is to maintain lift trucks as best he could and make the proper recommendations long before a piece of equipment breaks down.

“On one forklift I maintain, there were electrical issues. I told the owner he needs to get this done otherwise it would damage the motor. But the customer kept postponing. A few weeks later, the forklift breaks down, and true enough the motor suffered extensive damage, needing replacement. What would have been a $300 “brush job” became a nearly $2000 expense.” From that day on, whatever Jesse recommended, the customer knew to facilitate immediately. “My goal is not to make customers spend money. My goal is to extend the life and use of their equipment and ensure their uptime.”

Today: Journeyman Technician
Jesse’s proven expertise and genuine concern for customers has earned him the rank of journeyman technician today. Jesse specializes on maintenance and repair of electric equipment, particularly the Jungheinrich brand. “I find electric forklifts very challenging. With AC, you cannot be left behind. You have to be constantly training and that’s where SCMH is best at—keeping techs up to date with the latest developments on modern equipment.” Jesse is successful in his specialization because he is able to map out a comprehensive process “Because technology changes so fast, I have to develop work habits where information is always available to me when I need it. System checks need to be done on a regular basis because minor things in electric forklifts affect the entire equipment. The battery is another component that we always need to keep an eye on because it is part of the electric structure.”

As a result of his vast experience and attention to detail, many customers have lauded Jesse for his hard work and honesty. It was hard for Jesse to pick just one when asked about his favorite. “There’s so many! But top-of-mind customer is See’s Candies. They treat me like family as if I belonged to their team.” Eight years servicing See’s Candies’ forklifts has earned for SCMH trust and confidence with the established candy manufacturer whose motto is quality without compromise—and Jesse delivers for See’s the same commitment to performance.

Commitment to Performance
Among the many customer experiences Jesse shared, one stood out. “It was a late, rainy afternoon and I was scheduled to repair an electric forklift. I got to the customer’s location and found the truck was left outside drenching in rain. The owners said it would not start and could not be taken inside. They said to leave it there and just come back when it stops raining.” But Jesse did not leave. Knowing the consequences would be much more severe if the AC forklift was left outside to soak. He could have rescheduled this repair given the weather conditions, but Jesse worked on it until it roared back to life. “I just couldn’t leave it outside. I didn’t want it to incur further water damage.” He drove the machine back inside covered grounds. And the customer couldn’t believe Jesse worked on it under the rain. The customer was speechless and very, very thankful.

“People are not perfect. They make mistakes.” Said Jesse humbly when told all customer feedback of him were always positive. “But what makes me avoid mistakes is being thorough and following the process. I never take short cuts.”

If Jesse were to share his two-cents with customers, his advise would be:

1. Keep the people with experience. They will take good care of you and your equipment.
2. Maintain your service. This will keep your equipment healthy and have lesser chances of breaking down.
3. Train your operators to properly use your equipment, maintain cleanliness, and prevent damage.

“The last one is perhaps the most important.” Jesse shares a specific example when operators are not trained properly, misuse and abuse occur more frequently.“I have two different customers who bought exactly the same brand new lift trucks about the same time. The first one operates in a very clean environment under the hands of very responsible operators. In the last three years, I have only seen them and their trucks during PM (planned maintenance) and no more.

The second customer’s working environment is unkempt—you will see debris and dirt everywhere. Operator negligence is written all over the unit. They call us very often for stuck rocks and minor repairs that could have been easily avoided.”

Jesse is very proactive in recommending preventive service so that zero-breakdowns are guaranteed. “If your lift truck is due for a 1,000-hour or a hydraulic service, I will keep reminding you need to do it. Because trust me, it will save you hundreds, if not thousands of dollars in the long run.”

Fast Forward: In 10 Years
“I still see myself working at SCMH doing what I love best.” Jesse would like to maintain a simple, well-balanced life with his wife and children, ages seven and five. “They’re into ice skating, but our weekends are not fully occupied with sports.” Jesse believes in quality family time and tries to keep his weekends open just being with his family. “I used to bring work home a lot. I would turn on my computer on Sundays and check what schedules I have for Monday—schedules can change easily especially if there are urgent repairs—but I’ve managed that better now, keeping my weekends strictly for family, going out on hiking trips, or just doing nothing with the kids!” Jesse has now developed the habit of reading his Email messages and checking his dispatch schedules early Monday mornings instead.

Jesse believes the future of lift trucks will only get better through the years, heavily reliant on advanced technology. “I am very proud of our products, especially CAT and Jungheinrich. I can see myself working on these equipment ‘til I retire.” Jesse laughs and shakes his head thinking out loud “but that’s still far ahead. For now, I just want to keep doing the right thing, never stop learning. This is what I tell my kids too. You have to go to school because knowledge is everything.”

https://www.scmh.com/leveraging-learning-deliver-customers-uptime-guarantee/

Don't Delay! Your Forklift Rental Equipment are Here!

We’ve got the most updated rental fleet in Southern California. Brand new order pickers, walkie stackers, and reach trucks with various lift heights that are equipped with the latest technologies designed to maximize your productivity. 

Rental delivered on-the-dot or you pay $0 delivery. This is our commitment to performance. This is your uptime guaranteed. https://www.scmh.com/time-rental-delivery-guaranteed/

Reserve your rental equipment now in time for peak season. 1-877-752-3425 WWW.SCMH.COM

Considering Electrification?

More and more automotive companies are embracing electrification. Volvo is the latest to announce on July 5, 2017 that it will purely focus on manufacturing electrified cars beginning 2019.

As consumer demand for more efficient and environment-friendly vehicles increases, so does the shift towards industrial electric-powered vehicles.

“Three years since SCMH launched informational campaigns on IC to AC lift truck conversion, we’ve seen a consistently ascending trend in electric lift truck purchases in the industry. This tells us that business owners are becoming more receptive of the benefits of running zero-emissions equipment in their workplace, as well as starting to realize the lower cost of ownership investing in electric forklifts.” Tony Edgar, SCMH Sales Manager shares.

As you consider, if you haven’t yet, driving an electric or a hybrid car for many of its benefits, take time to also think about your work environment. If it’s good for your personal use, then it must be good for the business and your employees.

To start with, take a look at our Jungheinrich, CAT Lift Trucks, and Mitsubishi Forklift Trucks electric product lines.

For more information and cost computation on converting your lift truck from IC to AC, visit: https://www.scmh.com/electric-equipment/

https://www.scmh.com/considering-electrification/

The SCMH Tech Issue #5

In the latest issue of the SCMH Tech:

Marine Corps Veteran Brings Value to Field Service
How 4-Hour Response Time Guarantee Works for You
Considering Electrification?

https://www.scmh.com/the-scmh-tech/

https://www.scmh.com/the-scmh-tech/

New SCMH Comprehensive Service Brochure Released

Browse Lift Truck Services Available in Southern California through SCMH, Where Your Uptime is Guaranteed.

#UTG #Uptimeguaranteed

https://www.scmh.com/scmh-service-uptime-guaranteed/

Download Brochure here: 

https://www.scmh.com/scmh-service-uptime-guaranteed/

A Bit of 4th of July History

Source: http://www.history.com/topics/holidays/july-4th

The Fourth of July—also known as Independence Day or July 4th—has been a federal holiday in the United States since 1941, but the tradition of Independence Day celebrations goes back to the 18th century and the American Revolution. On July 2nd, 1776, the Continental Congress voted in favor of independence, and two days later delegates from the 13 colonies adopted the Declaration of Independence, a historic document drafted by Thomas Jefferson. From 1776 to the present day, July 4th has been celebrated as the birth of American independence, with festivities ranging from fireworks, parades and concerts to more casual family gatherings and barbecues.

Click here for a bit of history: https://www.scmh.com/bit-4th-july-history/

In observance of Independence Day, SCMH will be closed on July 4, 2017 and will resume its regular business hours from 8:00 AM to 5:00 PM on July 5, 2017.
SCMH will also be open for business on Monday July 3, 2017.

Safety & Productivity at SCMH

SCMH is celebrating National Forklift Day tomorrow! See how we're putting an emphasis on safety and productivity! https://www.scmh.com/safety-productivity-scmh/

NEW: Counterbalanced Walkie Stackers from Jungheinrich

The Jungheinrich EJG 212-216 series of counterbalanced walkie stackers is used for loading and unloading cantilever-type storage racking or where support arm walkie stackers cannot operate.

With an overall width of 35.4 inches and a high degree of maneuverability, this walkie stacker can also be operated easily in confined warehouse areas. The generous ground clearance with 7.5 inch load wheels allows the truck to travel easily over uneven ground and low thresholds.

CAPACITY 2600 LBS-3500 LBS
POWER ELECTRIC
MAX FORK HEIGHT 110.2 IN-114.2 IN
MAX TRAVEL SPEED LOADED 3.6 MPH-5.8 MPH
MAX LIFT SPEED LOADED 29.5 FT/MIN

https://www.scmh.com/shop/new/jungheinrich-ejg-212-216/

Warehouse Designed for Solutions

Warehouse Designed for Solutions

Ensure you’re building your warehouse equipped with the right partners, the efficient design model, the reliable materials, and the latest technologies to sustain your business into the future.

SCMH’s warehouse solutions expertise is creating and designing warehouse distribution / storage systems and solutions.

Whether you are new in establishing a warehouse, opening a new branch in California, or intending to optimize your warehouse space, WPG is your expert solution.

https://www.scmh.com/solutions-designed/

Parts Fast. Or Parts FREE.

It makes all the difference knowing you’ll get the part you need right away…or you WON’T HAVE TO PAY AT ALL.

This is the SCMH Uptime Guaranteed. This is how we are committed to performance.

https://www.scmh.com/parts-fast-parts-free-guaranteed/

Why Your Forklifts Should Never Miss Transmission Service

Why Your Forklifts Should Never Miss Transmission Service

https://www.scmh.com/transmission-service-special/

1.    It will cost you more to repair a broken transmission than to have it maintained at the prescribed intervals.

2.    Dirty or contaminated transmission oil could result in damage to clutch packs, seals, and bearings. Which jeopardizes the performance of more components in your lift truck.

3.    Broken or worn seals can result in oil leaking into operating environment.

4.    Numbers two and three then become safety issues, posing hazardous threats to your operators and compromising your responsibility to the environment.

5.    You don’t want an OSHA citation. “Any powered industrial truck not in safe operating condition shall be removed from service. All repairs shall be made by authorized personnel. [29 CFR 1910.178(q)(1)]” 

Eliminate downtime and save on repair costs by keeping your lift trucks up to speed. SCMH’s maintenance specials are designed to keep your equipment ready for uptime.

Rental on-the-dot GUARANTEED or you pay no delivery!
https://www.scmh.com/time-rental-delivery-guaranteed/

New Addition to the Jungheinrich Walkie Stackers Line EJC B12-B20

New Addition to the Jungheinrich Walkie Stackers Line
EJC B12-B20

https://www.scmh.com/shop/new/jungheinrich-ejc-b14-b16ejc-214-216-5/
Ask about our 0% Interest for 36 Months Promo

Forklift down? We're on our way!

Forklift down? We're on our way!

4-HR RESPONSE TIME GUARANTEED

We are your solution to downtime. Our four-hour response promise guarantees a tech will be at your facility to get started on regaining your uptime or your first labor hour is free.

This is your uptime guaranteed this is how we are committed to performance.

https://www.scmh.com/forklift-down-were-on-our-way/

MAKE YOUR MOVE.

Make your move to Mitsubishi forklift trucks and save big – on your choice of any of 3,000 – 7,000 lb. capacity IC cushion or pneumatic tire forklifts. Hurry! Offer ends July 31, 2017.

https://www.scmh.com/make-your-move/

Lithium-Ion Battery Option For EJE 120 Walkie Pallet Truck Introduced by Jungheinrich®

Introducing the Jungheinrich® lithium-ion 24-volt battery option for the EJE 120 walkie pallet truck—a maintenance-free battery featuring an impressive life expectancy of up to 3,000 discharge. Benefit from reduced total operating costs for the EJE 120. Contact your SCMH sales manager now to learn more. 1-866-SCMH-CAT

https://www.scmh.com/lithium-ion-battery-option-eje-120-walkie-pallet-truck-introduced-jungheinrich/

Announcing the Newly Updated Features of the Jungheinrich ETV Q20/Q25 Sit-down Moving Mast Reach

Announcing the Newly Updated Features of the Jungheinrich ETV Q20/Q25

Sit-down Moving Mast Reach 

https://www.scmh.com/shop/new/jungheinrich-etv-q20q25-5/

The ETV Q series provides multi-directional steering which enables the unit to travel forward, reverse or sideways down a warehouse aisle to accommodate extra wide loads.

Unique to the ETV Q series, aside from its five different steering modes and multi-directional travel capabilities, is the maintenance-free electric load wheel brakes. This feature eliminates the need for brake fluid altogether.

Because all wheels are equipped with a braking mechanism, this truck can maintain straight directional alignment while braking with no unexpected or unwanted turning. Additionally, a special capacitor also maintains the voltage in case of an emergency stop or if a power cut-off occurs to keep the controller activated for smooth and controlled braking on all wheels.
Included in this update is: 

• Our 4" LED bright-colored premium display, now standard for keeping operators aware of truck status at all times.
• The updated soloPILOT and multiPILOT handles for more intuitive control for the operators.
• Increased efficiency and power along with reduced energy consumption to the drive and lift motors.

Now Trending: UTG

Now Trending: UTG
If you're not on it, you're missing out. BIG time.

How can SCMH guarantee your operations’ uptime? Simple. We maintain your forklifts through the most highly-trained team of techs and ensure it never breaks down. If it does, SCMH waives repair labor costs and you get a free loaner—making sure your operations remain uninterrupted. All that we ask is you don’t delay your planned maintenance (PM) by more than five days and facilitate repairs that are detrimental to your uptime. Things that you usually do anyway, so it’s a win-win!

How to get the UTG seal? If you’re not yet on our PM program, we’ll put you on one. A tech will come out to do a complete evaluation of your equipment, the cost of which redeemable by applying the UTG voucher towards any repair our tech determines that will get your lift truck back to “uptime health”. Plus, you get the complete report and results for your forklift.

Not on SCMH’s UTG? No worries! You’re still covered should you have a downed equipment (which could have been avoided if you’re on our PM UTG)—we guarantee our expert tech will get to you within four hours (regular business hours) or your first hour of labor is free! Just keep in mind regular business hours apply. How cool is that? UTG, baby!

If your forklift is of ripened age, 10,000 hours or so, we can still get you uptime guaranteed by recommending a replacement—either a new or one of our premium pre-owned lift trucks. Both are backed by our UTG.

SCMH guarantees you’ll love your new forklift or we’ll buy it back within 30 days. As long as you don’t break it, buyback guarantee applies. Sweet, huh?

SCMH also guarantees 100% performance on your premium pre-owned forklift or we will take it back within 90 days. Just pay for book rate rental and you’re free to choose another option from our wide list of inventory. What have you got to lose?

Still deciding between new or used? Why not rent from SCMH? We guarantee on-time delivery or you pay no delivery charges. That’s how we ensure your uptime—you’ll get your equipment when you need it most.

Finally, parts are under UTG too. Qualified parts will ship next-day guaranteed or you’ll get them absolutely free. You don’t pay for the part and you don’t pay for the shipping. Just call and let our parts rep know “I’m ordering this one on your parts fast parts free guarantee!” we’ll look up the part, ensure it’s a stocked item, and bam! You’re on the UTG!

So the next time you hear peers in the industry, buzzing about
SCMH’s Uptime Guarantee, don’t be left out. Let them know “It’s UTG, baby!”

#uptimeguaranteed

Not a Minute Late: Your SCMH Uptime Guaranteed

Not a Minute Late: Your SCMH Uptime Guaranteed
https://www.scmh.com/not-minute-late-scmh-uptime-guaranteed/

Get SCMH Rental Solutions lift trucks when you need it most. We promise you will get your rental on time or delivery is free. No buts, no ifs.  Contact our SCMH Rental Solutions professionals at 1-877-752-3425 and arrange when you will be needing your equipment. They are ready to guarantee you a delivery time and you can expect your forklift to be there on the dot and not a minute late, or no delivery charges apply.

It’s that simple. This is our commitment to performance. This is your uptime guaranteed.

Visit https://www.scmh.com/rental/forklift-rentals-los-angeles/ for our extensive selection of equipment. You can also download our rental rate sheet at http://www.scmh.com/wp-content/uploads/2014/02/2015-Ratecard.pdf