Why PMs are Critical

Why PMs are Critical

Engine System
An engine not tuned to optimal performance can result in low power, inefficient operation and excessive fuel cost. Failure to comply with EPA requirements where applicable can result in considerable fines.

Lubrication System
Oil breaks down chemically and accumulates contaminants over time regardless of engine hours. Heat cycles also break down additives in engine oil and deteriorate lubrication capabilities, which can result in accelerated wear and shorter engine life.

Transmission
Dirty or contaminated transmission oil could result in damage to clutch packs, seals, and bearings. Broken or worn seals can result in oil leaking into operating environment.

Front End System
Worn or cracked forks can fail without warning. Chain worn beyond 2% should be replaced. Improper mast sequencing may prohibit the mast and rollers from operating smoothly. If fork heel thickness is reduced to 90% of original thickness, the lift truck should not return to service. Source: ASME B56.1 of the American Society of Mechanical Engineers Safety Standards for Low Lift and Lift Trucks

Braking System
Contaminated brake fluid may cause steel components to rust, which in turn may cause leaks. Worn brake components can compromise braking performance or cause brakes to fail.

Steering System
Wheel bearings, tie rods, and other steer axle components wear over time. Excessive wear can result in a “loose” or “wandering” steering condition.

Cooling System
Coolant deteriorates over time, reducing the effectiveness of additives and changing the pH factor. Both can damage the water pump, radiator and aluminum components. A damaged fan blade may cause vibration, which can damage the bearings and radiator.

Air Filtration System
Clogged air filters can result in low power, inefficient operation and excessive fuel cost. Improper system sealing, including air filter sealing, can result in dust bypassing the filter element and damaging the engine.

https://www.scmh.com/why-pms-are-critical/

SCMH Techs Retain Expertise with Relentless Training

SCMH Techs Retain Expertise with Relentless Training

No SCMH tech rests on his laurels as each pursue higher standards of rendering optimum lift truck service. In a series of Planned Maintenance (PM) update courses held in the fourth quarter of 2016, SCMH technicians immerse in intense training on PM tackling both refresher items and new technologies applied in inspecting, maintaining, and recommending long-term solutions to extend the life of material handling equipment. While SCMH techs are among the top-trained in the industry, with over 2,000 hours of combined training yearly, SCMH intends to ensure that it is always a step ahead to better serve its customers’ needs.

In an article published by The SCMH Tech Volume 1, Technical Training Manager Ron Lester reiterated that the industry is moving fast and SCMH pioneers the human expertise in maintaining and repairing highly-advanced lift trucks. “Any company can obtain machines. But without knowledgeable and skilled technicians, who will maintain and repair forklifts?” Ron shares.
While SCMH strongly focuses on technical programs all year long, safety training has always been a top priority. On November 15, a Fall Protection Program was conducted to ensure technicians are able to perform diagnostics, repairs, and maintenance at elevated heights.

On the same note, SCMH’s operator safety training programs are ongoing throughout the year, ensuring that all its employees are current with their permits—no exceptions. These programs are made available to its customers either on pre-scheduled class dates or by requested dates.

https://www.scmh.com/scmh-techs-retain-expertise-relentless-trainings/

Top 5 Goals an SCMH Lift Truck Tech Sets for Your Company

1. I want to maintain your lift truck.

You may not have a problem with the truck right now. And I am sure you need to use it. But spare us the few moments to regularly perform service so that you can keep moving things around more smoothly.

2. I will not overlook the smallest problem—EVEN YOUR spark plug.

I will change your spark plug now if I have to so you will have fuel economy, optimal combustion, and fewer emissions.

3. I need to care for your filter system, each and every time.

It’s one component, but your filter system is vital. If it is not maintained properly, chances are, there’s going to be a domino effect that will create bigger problems.

4. I need to make you understand why you must follow your tech’s recommendations.

I will not just service your truck. I will make you understand what I am going to do and what my recommendations are. I will thoroughly explain why you need to comply with proper operating procedures.

5. I want to save you money

Believe it or not, I am not here to create expenses. I am here to ensure that unforeseen repairs don’t impact your bottom line negatively. You’ve budgeted for maintenance, let’s keep it within that by allowing me to catch foreseen problems that may lead to expensive repairs.

Customer Speaks Up on Why PM Forklift Service is a Must

Eileen Huddleston, Berridge California Sales Corp. Branch Manager stresses the importance of equipment maintenance for companies like theirs whose operations are highly reliant on moving things around. “Preventive maintenance is key in avoiding breakdowns. If we are down one lift truck, that translates into a loss for us.” Berridge is a metal roofing manufacturing company established in 1970 and is among the industry’s top pioneers in designing and developing architectural sheet metal products. Watch the testimonial video here: http://www.scmh.com/berridge-on-scmh-pm-service/ “Every day we move our products and if we don’t have a reliable forklift to move it out of here, we can’t service our customers.” Berridge is under Southern California Material Handling’s Planned Maintenance (PM) service and recommends its preventive program as well as its repair services. “SCMH has been pretty good. They come in, do their thing. They’re here early and they get things done fast. For me that’s important because it does not disrupt our operations.” For Berridge, whose wide range of products are constantly in demand, it is important to have uninterrupted workflow. “SCMH’s timing is just right—never too often, never seldom. That’s what works best for companies like Berridge who are always on a tight schedule.” More stories in the second issue of The SCMH Tech: http://www.scmh.com/the-scmh-tech/

Sean's Journey: A Savvy Tech Behind Your Lift Truck

http://www.scmh.com/seans-journey-a-savvy-tech-behind-your-lift-truck/

For as long as he can remember, Southern California Material Handling Technician A Sean has always loved tinkering. At a very early age, he recalls fascination watching his dad at work. As soon as he was old enough to help out, he would join his dad accomplish home projects and later on, would venture into construction.

Discovering that this was his passion, Sean took courses in mechanics that started him on the road to servicing lift trucks. Eight years and counting in the industry, Sean finds himself fully dedicated to his craft and hopes to make headways as an expert in his field.

“I take training seriously. I have been fortunate to train in Houston four times, acquiring new knowledge, honing skills, and keeping myself informed about the newest updates relevant to my customers’ forklifts.” Sean’s appetite for learning is manifested in the recent roster released by COO Mike Wolfe during the quarterly meeting naming him among the top five to complete and even exceed training hours very early on in the year. “Even after work hours, courses are available online for us techs to access and train at the comfort of our homes. I see no reason why I should not take advantage of the opportunity to improve myself and better serve others.” SCMH offers paid training for off hours.

Challenging environments motivate Sean. A rock-climber, hiker, and back-packer by hobby, at work, it’s in Sean’s nature not to shun the more exciting tasks. “I just like making things right.” He laughs. Finding the answers and resolving issues is what motivates this dynamic tech. But more importantly, strongly upholds the SCMH value of accountability—taking responsibility for one’s own actions, attitudes and performance. “If I have to, I do everything myself down to the last detail because at the end of the day, I am responsible for making sure that my customer is served right.”

Sean acknowledges that the road ahead is long but with his positive attitude, the journey is looking exciting and the end rewarding. “I try to go above and beyond and focus on what lies ahead. There’s always something new to learn and goals to achieve. As long as we stay on top of developments, it will make us better techs. Better individuals who can contribute to our company, our customers, on a much bigger scale.”

A DAY IN THE LIFE OF YOUR FIELD TECH

A DAY IN THE LIFE OF YOUR FIELD TECH
FEATURING JULIO

We followed Julio around one morning just to see how one of the most senior and reputable techs go about his day. Here’s what we found:

Q: HOW DOES YOUR DAY START?
J: By picking up and organizing orders placed the day before. It’s important to get this            
   going early to get to the customers as soon as possible.

Q: WHAT’S YOUR FAVORITE PART OF THE DAY?
J: Being able to resolve a customer issue without having to have them wait. It feels great
   when you know you’re able to fix something needed and relied on. It’s most
   rewarding when a customer appreciates what I do.

Q: BIGGEST CHALLENGE
J: Sometimes the parts to fix a lift truck are very specialized and orders need to be placed and there will be a wait period, particularly if the factory has it on back order. And you know the customer wants his truck up and running as soon as possible.

Q: HOW DO YOU HANDLE THIS CHALLENGE?
J: I keep my customers updated at least every other day until the parts arrive. Most of
   them understand the process, but it helps our relationship when I keep them posted as  
  often as I can.

Q: WHERE WOULD YOU STOP FOR LUNCH?
J: If possible, my number one choice is seafood. Oysters, shrimp, fish, lobsters! Any kind of seafood!

Q: ANY UNFORGETTABLE EXPERIENCES WHILE ON THE JOB?
J: I had a last repair heading into the night. It was a brake problem needing drums to be cut. I had to take the part to downtown LA and secured permission from my supervisor if I can head back to the customer and complete the job after I got the drum fixed. When my customer saw me back, they wondered if I had forgotten something. But when I told them I’m back to finish the job, they were very happy and appreciative. Seeing my customers pleased is reward enough for that extra effort.

Q: DO YOU HAVE A FAVORITE CUSTOMER?
J: When you’ve been around 15 years, they all become your favorites. But there are some you work longer and spend more time with. They become your second workplace—you know everyone in their warehouse, you’ve got a good relationship with all their employees.

Q: WHAT’S THE SCMH VALUE THAT YOU CAN MOST RELATE WITH?
J: Sense of urgency. It’s always at the top of my mind because sometimes, we can’t fix everything right away. But if I always try my best, it shows. The customer sees it and knows I am working hard to make things done no matter the circumstances—that’s what matters to the people I serve. That I will do everything I can and get them running as fast as I can.

Q: HOW DOES YOUR DAY END?
J: Final notes. Paperwork. Place orders for the next day’s service calls…

Q:  NO, AT THE VERY END AFTER WORK
J: (Laughs) I kick off my heavy boots. Hang in the garage for five to 10 minutes. Then find the kids inside the house.

Julio is a Journey Tech A and has been with SCMH for 15 years. He enjoys spending time with his four children ages 27 through 14. He’s also looking forward to a time when he gets to be a grandfather—although waiting a few more years won’t hurt. If you have Julio as a tech in your warehouse, remember he loves seafood!

More at: http://www.scmh.com/a-day-in-the-life-of-your-field-tech/

Parts can Make or Break You

Ty Milliken, SCMH shop supervisor and 27-year veteran in the material handling industry, lends insights on how integral the type of parts used in lift trucks that come into his shop.

“When jobs come in, we insist on OEM parts.” Ty, stickler for perfection says. In his professional experience, Original Equipment Manufacturer (OEM) parts:

·       Fit better

·       Last longer

·       Has warranty coverage advantage*

Yes original parts may be a few bucks more but think about the extra time you spend trying to make an after-market part fit into a function properly. According to Ty, “Time is more costly. Especially if the equipment comes to the shop for repair because it has been damaged by a remanufactured part.”

Many times, Ty has seen unnecessary repairs that could have been avoided if proper parts have been used the first time. “Some customers shop for the cheaper deals in terms of parts and service, only to end up in my shop because eventually  they realize that ‘you get what you pay for.’ And that they would have saved more money had they spent that extra dollars on an OEM.”

In the end, it’s the customer’s choice to either use an OEM, an after-market, or a remanufactured part. But not without fair recommendation from Ty on SCMH’s preference to stick with OEM parts. “I explain that OEM and after-market parts may look the same, but they are not the same. Patrticularly for operations with minimal fleet, it is crucial that repairs are done correctly, promptly, and with the use of OEM parts because breakdown risk is lower. Imagine if you had a limited number of trucks, what happens if they keep coming back for repairs due to unreliable parts? Doesn’t that cripple production enormously?”

Ty says that he has many customers keen on cost-efficiency and they trust SCMH’s expertise when it comes to parts, repair, and service. “They are the experienced ones who know no shortcuts and understand that saving money is beyond the initial dollar amount.”

Ty has extensive experience in managing the SCMH shop as well as structuring repair estimates inclusive of parts and labor.

http://www.scmh.com/parts-make-or-break-you/                                  

*Not all OEM parts are covered under warranty. Consult your PSSR for details.

For more features on the SCMH Tech, please click http://www.scmh.com/the-scmh-tech/

It's No Longer Just About the Oil Change

It’s No Longer Just About the Oil Change
Why SCMH Techs are always a Step Ahead

“We’re moving quickly!” SCMH Technical Trainer Ron Lester responds to our first question why lift truck upkeep is no longer just about an oil change. There’s so many advancements we’ve seen in the last couple of years that’s definitely beyond basics. “We’re talking about software, computers, semi-automated navigation systems—technologies beginning to drive the material handling industry.”

For lift truck expert Ron, people are key in managing these changes. Any company can obtain the latest lift truck. But without knowledgeable and skilled technicians to maintain, repair, and keep these forklifts moving it’s not going to make a difference in customers’ productivity. A reason why SCMH invests heavily in training. “In 2015 we marked 2200 hours in training alone. That includes required E-learning classes and practical training. We’re even set up for wire guidance simulation—a very technically challenging component of our training program.”

SCMH runs one of the most extensive technical training courses for its shop and field techs. The intense, multi-phase curricula (from safety courses to master courses) require techs to complete each level not just by passing written exams. Techs are evaluated on utilization, attendance, hands-on performance, progress, and attitude. “When these techs touch your trucks, you know they’re not just the best at what they do. They come in with a focused goal of getting you precise resolution. Fast.”

From basic oil change to programming complex software suited for the most demanding applications, SCMH techs are not just your first option. They are your qualified solution. “Our techs take pride in what they do. That’s another thing that sets them apart.” Before his promotion to technical training manager, Ron has had extensive experience as a master tech for eight years and has witnessed lift trucks evolve into intelligent material movers.
Long before SCMH started pioneering material handling technologies, it already laid the ground work and prepped the human resources through which these new lift trucks will be supported. “That’s why it’s always a step ahead.” Ron confidently shares that with our expert tech force, “we’re absolutely poised to deliver and support the lift trucks of the future.”
http://www.scmh.com/its-no-longer-just-about-the-oil-change/

What You Can Learn from Experienced Warehouse Leaders

Whichever lift truck brand they own, however the application, whatever the capacity—Planned Maintenance is an integral part of their operational upkeep.

This ensures that equipment are running smoothly for the efficiency of operations.
It avoids unexpected breakdowns that are more costly than preventive maintenance.
Uninterrupted work flow. No wasted time. No waiting for repair schedule. No waiting for parts delivery.

That’s why seasoned warehouse managers and business owners go with SCMH when it comes to preventive and planned maintenance of their lit truck fleet. They know that factory-authorized, expert technicians take care of their forklifts’ needs with a detailed planned maintenance process that includes:

• Clean and lube truck
• Visual inspection
• Fork inspection
• Tires
• Engine & accessories
• Air cleaner
• Battery
• Safety equipment
• Electrical
• Hydraulic system
• Brakes
• Steer axle
• Steering
• Charging system
• Transmission
• Condition report


Some very recent customer feedback of SCMH’s service:

“SCMH is on top of everything.”
-Vernon Customer

“SCMH did a great job. The people are knowledgeable and get the job done.  It's a pleasure dealing with SCMH and I really appreciate the service I receive from them. I am very happy with the communication from SCMH. I also like the help they give regarding items to be aware of for the future.”
-Garden Grove Customer

“The technician was  prompt and efficient.”
-South Bay Customer

Download the detailed list of SCMH’s planned maintenance program here and experience why our discerning customers have one less thing to worry about.

http://www.scmh.com/wp-content/uploads/2016/02/PM-Detail-Electric.pdf

http://www.scmh.com/wp-content/uploads/2016/02/PM-Detail-IC.pdf

http://www.scmh.com/what-you-can-learn-from-experienced-warehouse-leaders/

SCMH. The future is now.

Take a glimpse at how Southern California Material Handling can take your business operations further into the future with its complete solutions from forklifts, parts, service, rental, operator training, and warehouse design & integration. Visit SCMH now at www.scmh.com and learn more about how SCMH can help you achieve maximum productivity and efficiency in your workspace. Video is on the lower right hand side of the page.

https://youtu.be/5sgx17-ggpk

This summer, we're coming to deliver the great news about PM service in LA, OC, & SFV!

Never have to worry about your lift trucks breaking down this summer. With the SCMH Planned Maintenance (PM), you're sure to get peace of mind knowing your lift trucks are well-maintained for an affordable flat-rate. Our technicians are factory-authorized and professionally trained to ensure your forklifts are fully revved up this summer.

Watch out for our PSSRs hitting your area from August to September 2015 as they bring you details personally! Interact, ask them questions, and you will learn what sets SCMH's PM service apart!

Hurry and book your PM now! Pay for three (PM) bookings and get the fourth (4th) FREE! Call 562-949-1000 for Los Angeles and Orange County areas and 818-349-1220 for San Fernando Valley areas. You may also request a special visit and free consultation. Call us now and we will make sure to make your company among our first stops.

We'll see you soon!

http://www.scmh.com/planned-maintenance-for-lift-trucks/

Price Change on SCMH Cooling System Special

Cooling System Special Now Available! $625 Only!

Lift trucks encounter harsh environmental conditions such as extreme temperatures and prolonged exposure to chemicals.

Don’t compromise the operation of your lift truck. Save on maintenance services and keep your lift trucks up to speed by contacting SCMH today!

We can't guarantee this special will last long. Please act now before any more price increases occur.

Promo is applicable to trucks up to 6,600 LBS. To avail of the special discount, this coupon must presented upon booking. Details and promo may end without prior notice. Call your PSSR for details 562.949.1000.

http://www.scmh.com/parts-services-services/

5 Offerings for Your Warehouse for 5 de Mayo

UNO

Cooling System Special for Your Lift Trucks

30% OFF!

Don’t let the heat stall your forklifts. Get them ready before summer time to avoid interruptions to your warehouse operations. Southern California Material Handling offers a great value for your cooling system at $579+tax. Call 562-949-1000 now or visit http://www.scmh.com/parts-services-services/

INCLUDES:

Timing Belt Inspection

Radiator & Water Pump Inspection

Radiator Coolant Replacement

Radiator Cap Replacement

Radiator Hose (lower/upper) Replacement

Thermostat Replacement

Fan Belt Replacement

Labor

DOS

CAT Hand Pallet Truck Special at $289

Dimensions: 27” x 48” (686 x 1,220 mm)

Capacity: 5,500 lbs. (2,500 kg)

Features

• Reinforced ergonomic handle

• Polyurethane steer wheels

• Polyurethane load rollers

• Entry/exit roller system

• Twelve grease zerks at the pivot points

• Adjustable push rods

http://www.scmh.com/shop/new/cat-pallet-jack-5500-4/

TRES

0% Interest for up to 24 Months on Select Electric Equipment

Choose Your Solution:

• Walkie Pallet Truck• Walkie End Rider  • Walkie Stackers

Make your choice and contact SCMH for more more details. 562-949-1000.

Promo ends December 31, 2015 http://www.scmh.com/videos-specials/specials/

QUATRO

Try Before You Buy Program on the Jungheinrich Electric Pallet Truck

·       4,500 lb. Electric Pallet Truck

·       24-volt brushless AC

·       technology for high performance & efficiency

·       Shortest turning radius in the industry for greater maneuverability

·       Industry-leading stability

·       with ProTrakLink caster system

·       27” X 48” forks

·       Industrial battery and built-in charger means longer life

http://www.scmh.com/wp-content/uploads/2013/08/Try-Before-You-Buy-2015-24-Months.jpg

CINCO

Blue Light SALE $250

For a little amount, you can enhance workplace safety with the JW Speaker Blue Spotlight. Now on sale at SCMH for $250. Watch the demo by clicking

https://youtu.be/DA48sgc2kOw 

All offers are subject to change and end without prior notice. Exclusions apply. Call for details 562-949-1000. http://www.scmh.com/5-offerings-for-your-warehouse-for-5-de-mayo/

Show Her Some Lovin'!

Because she deserves to be treated right
not just on Valentine’s Day,
give her the gift of care and the attention
she yearns all year long.

February Promo includes one free planned maintenance (PM) for three PMs booked in 2015. Promo code PMVDAY.

Applicable to new customers only. Existing contracts not eligible. Call for details. http://www.scmh.com/videos-specials/specials/

Do you want better returns in 2015?

Avoid breakdowns 
Worry-free operations 
Yield higher productivity 
Warehouse efficiency 
Positive bottomline 

Keep your lift trucks on the go all year long! Let SCMH maintain your forklifts so you can focus on making 2015 a more productive year! 562-949-1000 www.scmh.com