SCMH Techs Retain Expertise with Relentless Training

SCMH Techs Retain Expertise with Relentless Training

No SCMH tech rests on his laurels as each pursue higher standards of rendering optimum lift truck service. In a series of Planned Maintenance (PM) update courses held in the fourth quarter of 2016, SCMH technicians immerse in intense training on PM tackling both refresher items and new technologies applied in inspecting, maintaining, and recommending long-term solutions to extend the life of material handling equipment. While SCMH techs are among the top-trained in the industry, with over 2,000 hours of combined training yearly, SCMH intends to ensure that it is always a step ahead to better serve its customers’ needs.

In an article published by The SCMH Tech Volume 1, Technical Training Manager Ron Lester reiterated that the industry is moving fast and SCMH pioneers the human expertise in maintaining and repairing highly-advanced lift trucks. “Any company can obtain machines. But without knowledgeable and skilled technicians, who will maintain and repair forklifts?” Ron shares.
While SCMH strongly focuses on technical programs all year long, safety training has always been a top priority. On November 15, a Fall Protection Program was conducted to ensure technicians are able to perform diagnostics, repairs, and maintenance at elevated heights.

On the same note, SCMH’s operator safety training programs are ongoing throughout the year, ensuring that all its employees are current with their permits—no exceptions. These programs are made available to its customers either on pre-scheduled class dates or by requested dates.

https://www.scmh.com/scmh-techs-retain-expertise-relentless-trainings/

Sean's Journey: A Savvy Tech Behind Your Lift Truck

http://www.scmh.com/seans-journey-a-savvy-tech-behind-your-lift-truck/

For as long as he can remember, Southern California Material Handling Technician A Sean has always loved tinkering. At a very early age, he recalls fascination watching his dad at work. As soon as he was old enough to help out, he would join his dad accomplish home projects and later on, would venture into construction.

Discovering that this was his passion, Sean took courses in mechanics that started him on the road to servicing lift trucks. Eight years and counting in the industry, Sean finds himself fully dedicated to his craft and hopes to make headways as an expert in his field.

“I take training seriously. I have been fortunate to train in Houston four times, acquiring new knowledge, honing skills, and keeping myself informed about the newest updates relevant to my customers’ forklifts.” Sean’s appetite for learning is manifested in the recent roster released by COO Mike Wolfe during the quarterly meeting naming him among the top five to complete and even exceed training hours very early on in the year. “Even after work hours, courses are available online for us techs to access and train at the comfort of our homes. I see no reason why I should not take advantage of the opportunity to improve myself and better serve others.” SCMH offers paid training for off hours.

Challenging environments motivate Sean. A rock-climber, hiker, and back-packer by hobby, at work, it’s in Sean’s nature not to shun the more exciting tasks. “I just like making things right.” He laughs. Finding the answers and resolving issues is what motivates this dynamic tech. But more importantly, strongly upholds the SCMH value of accountability—taking responsibility for one’s own actions, attitudes and performance. “If I have to, I do everything myself down to the last detail because at the end of the day, I am responsible for making sure that my customer is served right.”

Sean acknowledges that the road ahead is long but with his positive attitude, the journey is looking exciting and the end rewarding. “I try to go above and beyond and focus on what lies ahead. There’s always something new to learn and goals to achieve. As long as we stay on top of developments, it will make us better techs. Better individuals who can contribute to our company, our customers, on a much bigger scale.”

Berridge on SCMH PM Service

Eileen Huddleston, Berridge California Sales Corp. Branch Manager stresses the importance of equipment maintenance for companies like theirs whose operations are highly reliant on moving things around.

“Preventive maintenance is key in avoiding breakdowns. If we are down one lift truck, that translates into a loss for us.” Berridge is a metal roofing manufacturing company established in 1970 and is among the industry’s top pioneers in designing and developing architectural sheet metal products.

“Every day we move our products and if we don’t have a reliable forklift to move it out of here, we can’t service our customers.”

Berridge is under Southern California Material Handling’s Planned Maintenance (PM) service and recommends its preventive program as well as its repair services. “SCMH has been pretty good. They come in, do their thing. They’re here early and they get things done fast. For me that’s important because it does not disrupt our operations.”

For Berridge, whose wide range of products are constantly in demand, it is important to have uninterrupted workflow. “SCMH’s timing is just right—never too often, never seldom. That’s what works best for companies like Berridge who are always on a tight schedule.”
To learn more about Berridge, visit http://www.berridge.com/contact/california/

Read full article here: http://www.scmh.com/berridge-on-scmh-pm-service/

It's No Longer Just About the Oil Change

It’s No Longer Just About the Oil Change
Why SCMH Techs are always a Step Ahead

“We’re moving quickly!” SCMH Technical Trainer Ron Lester responds to our first question why lift truck upkeep is no longer just about an oil change. There’s so many advancements we’ve seen in the last couple of years that’s definitely beyond basics. “We’re talking about software, computers, semi-automated navigation systems—technologies beginning to drive the material handling industry.”

For lift truck expert Ron, people are key in managing these changes. Any company can obtain the latest lift truck. But without knowledgeable and skilled technicians to maintain, repair, and keep these forklifts moving it’s not going to make a difference in customers’ productivity. A reason why SCMH invests heavily in training. “In 2015 we marked 2200 hours in training alone. That includes required E-learning classes and practical training. We’re even set up for wire guidance simulation—a very technically challenging component of our training program.”

SCMH runs one of the most extensive technical training courses for its shop and field techs. The intense, multi-phase curricula (from safety courses to master courses) require techs to complete each level not just by passing written exams. Techs are evaluated on utilization, attendance, hands-on performance, progress, and attitude. “When these techs touch your trucks, you know they’re not just the best at what they do. They come in with a focused goal of getting you precise resolution. Fast.”

From basic oil change to programming complex software suited for the most demanding applications, SCMH techs are not just your first option. They are your qualified solution. “Our techs take pride in what they do. That’s another thing that sets them apart.” Before his promotion to technical training manager, Ron has had extensive experience as a master tech for eight years and has witnessed lift trucks evolve into intelligent material movers.
Long before SCMH started pioneering material handling technologies, it already laid the ground work and prepped the human resources through which these new lift trucks will be supported. “That’s why it’s always a step ahead.” Ron confidently shares that with our expert tech force, “we’re absolutely poised to deliver and support the lift trucks of the future.”
http://www.scmh.com/its-no-longer-just-about-the-oil-change/

SCMH ENews Q2 Now Available!

Get your warehouse quick tips and tools, downloadable resources, and everything that's newsworthy about Southern California Material Handling, its equipment, and services.

http://www.scmh.com/scmh-e-news-q2/

http://www.scmh.com/scmh-e-news-q2/

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Do you want better returns in 2015?

Avoid breakdowns 
Worry-free operations 
Yield higher productivity 
Warehouse efficiency 
Positive bottomline 

Keep your lift trucks on the go all year long! Let SCMH maintain your forklifts so you can focus on making 2015 a more productive year! 562-949-1000 www.scmh.com