November 12, 2014 WHITTIER, CA Southern California Material Handling (SCMH) hosted its first workshop titled Effective Credit and Collection Strategies. In partnership with the Creditors Adjustment Bureau (CAB), SCMH organized the event to share with customers and business partners, insights and techniques from speaker Neal Gold who touched on developing business relationships, creating effective policies, essential negotiation skills, reducing bad debt & credit risks, chargebacks & unauthorized deductions, and even covered bankruptcy basics.
Controller Cindy Bautista opened the event to customer counterparts in finance, given the challenging economic environment that all businesses undergo. “Very much like our customers, we aim to provide excellent service all the way to the very end of the business cycle—collecting payment. With the help of CAB, not only did we learn of new techniques but were also able to exchange insights, experiences, and strategies.”
Among the outtake of participants from the well-attended morning was having gained a better perspective on cash-flow management in a tough market.
Neal Gold takes the group through an understanding of what motivates slow-paying customers.
|L-R SCMH Controller Cindy Bautista, Ellen Laurente SCMH credit & collections administrator, Neal Gold of CAB, Maddie Fuentes SCMH credit & collections administrato|